“It was Durham School Services and they managed our routes and the employees. The bus drivers were all their employees, so they acted like any other contractor,” said Spence. “We told them what we expected and what was in our contracts, but they were the ones who implemented that. With that system, we were unable to really get that customer service that we want to stress here in Pflugerville ISD.”
Durham did send a letter parents at the time, saying they were experiencing an "unprecedented driver shortage" and had to combine many routes.
The district said it has improved that by adding 30 more bus drivers this year. With owning and operating their own fleet of buses now, the district has already seen a difference.
“So far, we've got positive feedback,” said Spence. “There's always a few learning curves along the way and starting the school year, but I spoke with our transportation department and we are now at a 99% on-time rate for all of our campuses, getting our kids to school on-time so things are going really well so far.”
Sunday, September 29, 2019
And how are things in Pflugerville under self-operated buses?
Update from Texas: