Heating after the long weekend

The Worcester School Committee received the following in an email from Mr. Allen regarding heat in the schools this week (underlining added):

Although the number of instances over this period of time is high, please know that the type of issues are very common that the Facilities Department faces with the schools throughout the heating season.
Columbus Park had a water line break in the boiler room and heating issues from the boiler.  Several of the technicians were deployed to address this issue at the school.  All of the issues have been resolved.
We had an unusual number of calls related to Canterbury Street.  This issue here was something that occurs in some of our schools not yet on full monitoring.  The custodian reported to Maintenance Services first thing this morning that the building was cold.  Since we had a number of personnel at Columbus Park, Maintenance Services was on site at the school between 9-9:30 a.m.  The boiler was reset and is again fully operational.  However, it is likely that it took several hours to regain normal heating temperatures to the entire building.
McGrath, Forest Grove, May Street, and Doherty had a variety of issues affecting heat delivery.  All of those overall building issues have been resolved.  There are instances of isolated classrooms issues at these site that will be addressed.
Burncoat High (B-Wing) has no heat and a replacement part is being shipped from Texas for the repair.  The repair should be completed by end of the week.  The school is fully aware of the status and will make adjustments to building usage as appropriate and needed.
Claremont, Roosevelt, Norrback, Quinsigamond, and Worcester Arts have new boilers through Honeywell ESCo program and each of these schools are having operational/technical issues associated with new boiler set-up and controls adjustments.  Honeywell and the boiler manufacturers are working these issues at the schools and we hopeful they can resolve them in the very near future.
As we progress into the cold winter season, it is not uncommon to have multiple heating issues at our schools on any given day.  Please be assured that the Facilities Department will respond to any and all heating issues that are reported by the schools.  They very are cognizant of the instructional benefit of having a warm and comfortable classroom and every effort is made to minimize disruptions to the learning process resulting from any facilities issue. 

And I will only add ('though this is somewhat repeating what Mr. Allen says above) that yes, you should always say something if you have a concern,and no, it is not okay for a building to be cold.